Sticky Cards
Book a demo

How to switch from Springbig to Sticky SMS

Switching from Springbig to Sticky SMS starts with your renewal date: Springbig needs 30 days’ notice before it [1]. Then export your list with opt-in records, get a brand-new 10DLC-approved number and rebuild your automations with us on a video call. Migration is free, and most stores are live in 1 to 2 days.

Last updated:

Book a demo

A team working through a plan together at a shared table.

What moves when you switch?

  • Your list and opt-in records. Every subscriber, with when and how they opted in.
  • Your segments. Rebuilt in Sticky SMS from the same rules, running on your POS data.
  • Your automations. Rebuilt with you on a video call: welcome, birthday, win-back and loyalty updates first.
  • Your order history. We bring in 6 months from your POS as standard.

Consent belongs to the customer and your store, not to a platform. When the export includes the time and source of each opt-in, it comes over with the subscriber. Where a record is missing, we help you re-permission those numbers before texting them.

What happens to your phone number?

You get a brand-new 10DLC-approved number. Your old texting number does not move, but your contacts and their opt-in records do. We get the new number approved under your business, so it is ready before your list comes over.

What are the steps?

  1. Book a call

    We look at your list, your POS and your automations together.

  2. Export from your current platform

    Contacts with opt-in dates and sources, plus your segment rules and automation copy.

  3. Register and connect

    We file your 10DLC registration and connect your POS.

  4. Import and rebuild

    We import your list and rebuild your automations with you.

  5. Send your first text

    A store update to your most engaged subscribers first, then the rest.

Springbig contracts renew annually and need 30 days’ notice before the renewal date [1]. Mark that date first, then plan the switch so your Sticky SMS program is live before the old one ends.

Build your text program with us

Book a time and we will walk through your list, your POS and the texts you want to send, on a video call with a real person.

Book a demo

Frequently asked questions

How long does it take to switch from Springbig?

Most stores are live in 1 to 2 days, including registration, the POS connection and the first automations.

Do I lose my subscribers when I switch?

No. We import your list with its opt-in records. Numbers without a record are re-permissioned before they are texted.

Is migration free?

Yes. We move your list, keep your opt-ins and rebuild your automations with you on a video call, at no charge.

Can I keep my texting number?

No. You get a brand-new 10DLC-approved number, registered under your business. Your contacts and their opt-in records still move with you.

Should I cancel my current platform first?

No. Check your renewal date and notice period, then time the switch so the new program is live before the old one ends.

Sources

  1. CTIA, Messaging Principles and Best Practices (May 2023) (opens in a new tab), accessed October 18, 2026
  2. T-Mobile, Code of Conduct for messaging, version 2.2 (opens in a new tab), accessed October 18, 2026

Competitor facts on this page

  1. Springbig contracts renew annually, and cancelling requires 30 days' notice before the renewal date plus a call with the account team. Cancel Your Springbig Account, Springbig Help Center (opens in a new tab), accessed October 18, 2026