Fix points and rewards problems in Cova
Five checks that cover almost everything people call us about.
Cova5 steps
Setup questions, rewards that do not match, scanner problems and points that look wrong all go to Sticky support. Cova Customer Care handles the POS itself.
The balance in Cova does not match the Sticky card: check the points value on the "Cova Loyalty" tab is still what you set with your onboarding rep. A change there is the usual cause, and Sticky support can confirm it in a minute.
No points or rewards show for a customer at all: confirm Cova’s native loyalty is the active loyalty system and no other loyalty system is switched on.
A reward exists in one system and not the other: compare the Cova rewards list with the rewards in your Sticky workspace. Name, value and points needed all have to match.
Checkout feels slow: check "Print Cova Loyalty on Sale Receipts" is set to "No" on the "Sales" tab of "General Settings".
Points and rewards are not loading at all: refresh, then log out of the app and back in, and check whether the app is in Offline Mode.
Stuck on a step?
Send us where you got to and we will pick it up from there. First response under 2 hours, usually within 20 minutes.