Set up Sticky Cards on Cova, start to finish

Check that Cova is running one loyalty system. Cova’s native loyalty has to be on, and SpringBig, Alpine IQ or anything else has to be off. Two systems writing to the same ticket is how a balance ends up that nobody can explain.

Give the right people the right permissions. Everyone on the till needs "Manage Dispensary Specific Elements". Whoever configures rewards needs "View Loyalty Program" and "Edit Loyalty Program", which is usually managers only.

Make the two Hub changes. Set your earning rate with your onboarding rep, since Sticky runs the points, and turn loyalty printing off your receipts so it does not slow the line.

Build your rewards list in Cova so it matches the one in your Sticky workspace, by name, value and points needed. One list covers every location.

Put a wired 2D barcode scanner on every till and set it to HID mode. This is what reads a Sticky card out of a wallet. Bluetooth scanners do not work for this.

Put the signup material out. Customers scan the QR code on your counter display, poster or decal, and the card lands in Apple Wallet or Google Wallet. Nothing to download and nothing for your team to type.

Ring a first sale with a card on it. Tap "Attach Customer", tap into the "Last Name" field, scan the card, select the customer. The cart shows their balance and points land at checkout.

Redeem a first reward. Tap "Rewards Available", then "Use" on the reward the customer wants. The discount lands on the invoice and the points come off the balance on their own.

If you run stamp cards or cashback cards, nothing above changes. A finished stamp card shows up in Cova as a reward, and cashback redeems against a dollar off ladder in your rewards list.

Know where to look if a number is off. Nearly every call we get comes down to the earning rate, the active loyalty system, a rewards list that does not match, or receipt printing. Refunds reverse their points on their own.