How to redeem a Sticky reward in Cova
Pick the reward from Cova’s Loyalty Rewards screen and the discount is worked out for you.
Cova5 steps
A reward value cannot be more than the invoice total.
With the customer attached and their items in the cart, tap "Rewards Available".
Read the Loyalty Rewards screen. It lists every reward, its value and the points needed. Rewards the customer can use now are in full colour with a "Use" button, and the rest are greyed out with the points still to go.
Tap "Use" on the reward the customer wants. The reward is applied to the order and the points come off their balance automatically. There is no reason code to pick and no discount amount to type in.
Take payment and finish the sale. The reward shows on the invoice as a discount against the item it applied to, under the name of the reward, so the redemption is on the receipt and in your reporting without any extra step at the register.
If the reward is removed from the sale, or the sale is not completed, the points go back to the customer automatically. There is no manual step at the register and nothing to adjust in Sticky.
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