How refunds work with Sticky loyalty in Cova
Refund the sale in Cova and the points sort themselves out.
Cova3 steps
These steps cover a full refund. For a partial refund, a void or an exchange, contact Sticky support and we will confirm what happens to the balance before you act.
Refund the sale in Cova the way you normally would. There is no separate step in Sticky.
The points used for the reward on that sale go back to the customer automatically. There is no manual adjustment to make in Sticky.
The points earned on the refunded sale are reversed too, so the balance matches what the customer actually spent.
Stuck on a step?
Send us where you got to and we will pick it up from there. First response under 2 hours, usually within 20 minutes.